Returns Policy
Your satisfaction is our priority. Learn about our return and exchange policies.
Standard Items
30 days from delivery date
Must be in original condition
Sale Items
15 days from delivery date
Final sale items excluded
Non-Returnable Items
Custom/personalized items, digital downloads, and intimate apparel cannot be returned.
Items Must Be:
- Returned within the applicable time frame
- In original, unused condition
- In original packaging with all tags attached
- Free from damage, stains, or odors
- Accompanied by proof of purchase
Condition Requirements:
- • Apparel: Unworn, unwashed, with original tags
- • Accessories: Unused, in original packaging
- • Electronics: Original packaging, all components included
- • Books/Media: Unmarked, no writing or highlighting
Step 1: Initiate Return
- • Visit our Returns Center
- • Enter your order number
- • Select items to return
- • Choose reason for return
Step 2: Print Label
- • Print prepaid return label
- • Package items securely
- • Attach return label
- • Drop off at carrier location
Processing Time
Please allow 5-10 business days for us to receive and process your return once shipped.
Refund Methods
Refunds will be processed to your original payment method within 5-10 business days:
- Credit cards: 3-5 business days
- PayPal: 3-5 business days
- Bank transfers: 5-10 business days
- Store credit: Immediate upon processing
Refund Amount
What's Included:
- • Full product price
- • Applicable taxes
- • Original shipping (if entire order returned)
What's Not Included:
- • Return shipping costs
- • Expedited shipping fees
- • Restocking fees (if applicable)
Exchange Process
We offer exchanges for different sizes, colors, or styles of the same product:
- Follow the same return process
- Select "Exchange" as your reason
- Choose your replacement item
- We'll ship the new item once we receive your return
Exchange Policy
- • Exchanges must be of equal or lesser value
- • Price differences will be refunded
- • Additional payment required for higher-priced items
- • Same return time frames apply
Our Responsibility
If you receive a defective or incorrect item, we will:
- Provide a prepaid return label at no cost
- Rush ship a replacement item
- Offer a full refund including shipping costs
- Extend the return period if needed
Quality Guarantee
We stand behind our products. Contact us immediately if you're not satisfied with your order.
The following items cannot be returned:
- • Custom or personalized items
- • Digital downloads and software
- • Intimate apparel and swimwear
- • Perishable goods
- • Items marked as "Final Sale"
- • Gift cards
- • Items damaged by misuse
Restocking Fees
The following items may be subject to restocking fees:
- Large or heavy items: 15% restocking fee
- Special order items: 20% restocking fee
- Items returned after 30 days: 25% restocking fee
- Opened software or electronics: 15% restocking fee
Prepaid Return Labels
We provide prepaid return labels for most returns within the United States:
- $6.99 return shipping fee (deducted from refund)
- Free return shipping on defective items
- Free return shipping on our errors
- Premium members receive free return shipping
Self-Arranged Shipping
You may arrange your own return shipping:
- Use a trackable shipping method
- Insure packages over $100
- Keep tracking information
- We're not responsible for lost packages
For questions about returns or to initiate a return:
Mango Tech USA LLC - Returns Department
Email: [email protected]
Business Hours
Monday-Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed